Hello Yen Gang,
In light of everything going on in the world today with the COVID-19, cororavirus outbreak, I wanted to reach out and connect with you all! While many retail physical store locations are being closed temporarily to protect employees, Yen is an online-only based store and will remain open!
At Yen, we source our product from 4 US based warehouses. I have reached out to these companies and asked for assurances that proper health and safety measures have been put into place when dealing with packing, processing and shipping your Yen garment. According to the CDC, there has been no evidence that the virus is spread via imported goods and packages. Please know that myself, my vendors and suppliers are doing everything we can to make sure work spaces and areas are cleaned and sanitized and employees are washing their hands frequently. We are vigilantly taking action to stay safe and informed, and hope you are doing the same at home!
Until notified, anything ordered at shopyenus.com will be shipped out according to our regular service stated at the bottom of the homepage. We will keep you updated (SEE BELOW) if that changes and we begin to see delays.
If you should have any questions or concerns, please
feel free to reach out to us at firstname.lastname@example.org
All My Best,
Oaklea Rowe, Yen Owner
As of March 26th, one our vendors has closed their warehouse to comply with the "Safer At Home" order for the city of Los Angeles until April 19th. These items have either been temporarily removed from the store or updated with a later ship out date. Thanks very much for your continued support and understanding in this unprecedented time.
UPDATE- Due to the COVID-19 outbreak, all shipments as of March 30th 2020 will be processed between 2-4 business days and shipping time will be between 4-8 business but could take up to 10 days to arrive.
Thank you for your patience and understanding!
UPDATE- As of April 26th regular orders may have a delayed processing time of 1-2 days and shipments may have a slight delay as well. Thanks!
Stay Safe, All ~ Oaklea