Updated Store Return Policy 2023

Returns
Changed your mind, we understand! You have 14 days to return your package! If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Use this link to begin a return https://shopify.com/26424311887/account

Once this is reviewed and your return is approved, we will send you a return label for a $7 flat fee to ship your item(s) back (US ONLY). 

To be eligible for a return, your item must be unused and in the same condition that you received it with tags on.  It must also be in the original packaging.

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There are certain situations where refunds are not granted (if applicable)

- Any item not in its original condition, is damaged or missing items. 

-Swim is non-return nor exchangeable 

- Sale items are FINAL SALE 

- Any item that is returned more than 14 days after delivery.

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THE FINE PRINT...

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@shopyenus.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@shopyenus.com to receive further instructions. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 2525 Date St, HONOLULU, HI 96826 United States

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.